Contact
One address for everything. We reply in German and in English.
Phone: +49 160 3232498
What for
- Questions and problems with the app — just write and tell us what happened.
- Your data rights (access, rectification, erasure, portability, objection, withdrawal of consent). We reply within one month. See Privacy policy, section 9.
- Reporting something — that is fastest directly in the app, on the content itself. But this address works just as well.
- Appeal against a moderation decision — within six months, see Terms of use, section 8.
- Deleting your account — here is how.
Point of contact under the DDG (German Digital Services Act)
For users and authorities under Regulation (EU) 2022/2065, you can reach us at the same address.
Postal address
The full details are in the Imprint.
If you are not doing well right now
Journex is not counselling and not therapy. If you need help, please turn to a professional service — for example the Telefonseelsorge (German crisis helpline) on 0800 111 0 111 or 0800 111 0 222, free of charge and around the clock.